Refund policy

At Al Awwal Mall, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, we are here to help.

Eligibility for Return

  • Product must be unused and in original condition

  • Original packaging must be intact

  • Return request must be made within 7 days of delivery

Non-Returnable Items

  • Used products

  • Items damaged due to misuse

  • Products returned without original packaging

Return Process

To initiate a return, please contact us with your order details and issue proof, such as images or video, at:
Email: alawwalmall@gmail.com
Phone/WhatsApp: 03306807822

Our support team will review your request and guide you through the next steps.

Refund Policy

  • After approval and inspection, refunds will be processed

  • Refunds may take 5 to 10 business days depending on your payment method

  • Shipping charges are non-refundable, unless the issue is from our side

Exchange Policy

  • Exchange is available only for damaged or incorrect items

  • Exchange depends on product availability

Contact Information

If you have any questions about our Return and Refund Policy, you can contact us at:
Al Awwal Mall
Lahore,Punjab  Pakistan
Email: alawwalmall@gmail.com
Phone: 03306807822